Frequently Asked Questions
What is a shopping cart?
We've provided a shopping cart to hold all your T.R. Miller gear while you shop. When you're ready to check out, the items you've selected will be all set to order.
How do I place an order?
When you see an item you'd like to buy, simply select the desired size, color or other relevant information and click on "buy item." The shopping cart holds all your items (which can be changed or removed at any time) until you are ready to purchase. Once you've finished shopping, select "checkout." Then, just follow the instructions to place your order. It's that easy!
Which credit cards does T.R. Miller shopping accept?
Your Visa, MasterCard, Diners Club, Discover, JCB and American Express cards are all welcome.
Are my payment and purchasing information kept confidential?
Absolutely. Our secure server uses Secure Socket Layer (SSL) technology developed by Netscape, and works with most Web browsers that support SSL, including Netscape and Internet Explorer. SSL is the current standard for secure Internet transactions. This server encrypts information, keeping it private, protected, and safe to transmit over the Internet. Any encrypted information cannot be read in transit, and once received it is housed in a protected realm that can only be accessed by T.R. Miller authorized customer service personnel. T.R. Miller will not sell or rent our list of customers to anyone.
What if I want to return or exchange something?
Our return policy is simple. We take customer satisfaction very seriously, and therefore have a return policy up to 60 days from the order date. We will gladly replace any damaged or defective merchandise at no charge. All other returns are subject to a 10% restocking charge, and must include a return authorization number clearly marked on the package. Please call our office for RA #'s. Returns must be sent back to T.R. Miller Fulfillment via UPS, FEDEX or AIRBORNE. Custom orders, discounted and discontinued items are not returnable, also we are unable to accept returns for international orders due to the high cost of freight, duties and taxes.
T.R. Miller Co., Inc.
Attn: Merchandise Returns
290 South Street
Walpole, MA 02081
If you have any questions, please call (800) 449-6822. You can expect your refund or exchange within three (3) weeks from the date you mailed your return. For credit card orders, please allow one to two statements for your credit to appear.
We will be happy to send you samples from any vendor we represent for your review. We only ask that if you require overnight shipping, we use your UPS account, project number and that if you decide to keep the sample, we will bill you on our normal Net 30 terms.
Does T.R. Miller merchandise come with warranties?
Some products are backed by manufacturer's warranties. Refer to the product package contents for manufacturer's warranty information.
Will I be charged sales tax on my order?
We charge the appropriate sales tax in Massachusetts and Connecticut only. Your order verification will reflect an estimated sales tax charge. However, the actual charge to your credit card will reflect all applicable state and local sales taxes.
What is the shipping process for T.R. Miller merchandise?
Most items ordered from T.R. Miller are shipped directly to you from the T.R. Miller fulfillment warehouse. However, large items and custom orders may be drop shipped from the manufacturer. We use FedEx Tracking for most orders. You can expect to receive your merchandise within eight business days of ordering. However, we do strive for three- to five-day delivery on all items. You pay only the standard delivery shown in the chart above unless special handling arrangements have been made on your part. Standard Delivery is available within the continental United States only. International shipments will be charged actual freight cost, plus a delivery surcharge of $25.00 will apply. Please be sure to provide a U.S. street address or proper shipping instructions for your region when you order. In nearly all cases, T.R. Miller products are available at the time of order. Items ordered together are not necessarily shipped the same day. If your entire order is not available, you will be notified.
Will I be notified if my item is back ordered?
If there is to be any extended delay in shipping your complete order, we will notify you of the status of the remaining items.
How do I redeem a T.R. Miller gift certificate?
Just place your order and proceed to checkout and you will be prompted to enter your gift certificate information.
Are there any other order placement options?
If you would rather place your T.R. Miller merchandise order via more traditional means, we offer these options besides online.
BY FAX: Fill the order form out completely and please remember to sign the order form. Once completed please fax to 1-508-660-9007, 24 hours a day, 7 days a week.
BY MAIL: If you prefer to pay by check or to mail in your credit card information, fill the order form out completely and please remember to sign the order form. Mail it along with your payment to the address below.
T.R. Miller Co., Inc.
290 South Street
Walpole, MA 02081
What if I'm unhappy with my T.R. Miller Online Store experience?
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price. We do not want you to have any T.R. Miller merchandise that is not completely satisfactory. If you have any questions or concerns about your order please call 1-800-449-6822.